Frequently Asked Questions
Everything you need to know about MCHOSE gaming gear and electronics.
What is the typical shipping timeframe for MCHOSE products?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-15 business days depending on your location and customs processing.
Do MCHOSE peripherals come with a warranty?
Yes, all MCHOSE electronics are covered by a 12-month limited warranty that protects against manufacturing defects in materials and workmanship.
What is your return policy for unsatisfied customers?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Are MCHOSE drivers and software compatible with Mac and Windows?
Our hardware is plug-and-play compatible with both systems; however, full customization software is currently optimized for Windows. Please check specific product pages for Mac-specific utility updates.
How can I track the status of my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.