Returns & Exchanges
At MCHOSE, we strive for complete customer satisfaction with our high-performance peripherals. If you are not entirely satisfied with your purchase, you may return or exchange your item within 30 days of delivery.
Initiate Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Package
Securely pack your MCHOSE device in its original packaging, including all cables, manuals, and accessories that were included.
Ship Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection
Once received, our technicians will inspect the hardware to verify its condition and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing